Privacy Policy

Last updated: August 2026

At lykke notes, your privacy is important to us. We believe trust is built through transparency. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, or interact with us.

By using our website, you agree to the practices described in this Privacy Policy.

Who We Are

This website is owned and operated by lykke notes, based in Melbourne, Australia.

If you have any questions about this Privacy Policy, please contact us at: info@lykkenotes.com

Information We Collect

Personal Information

Depending on how you interact with us, we may collect:

Name
Email address
Phone number
Billing and shipping address
Payment details (processed securely by our payment providers)
Purchase history

Website Information

When you visit our website, we may automatically collect:

IP address
Browser type and device information
Operating system
Pages viewed and time spent on site
Referring website
Cookies and similar technologies

How We Use Your Information

We use your information to:

Process and fulfil your orders
Deliver your purchases
Respond to enquiries and customer support requests
Personalise your experience
Improve our website and shopping experience
Prevent fraud and maintain website security
Send marketing communications if you have chosen to receive them
Comply with legal obligations

Marketing Communications

If you subscribe to our newsletter, we may occasionally send you updates about:

New collections and product launches
Exclusive offers
Journal articles
Brand news

You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience. Cookies help us:

Remember your preferences
Keep your shopping cart active
Understand website traffic
Improve website performance
Measure marketing effectiveness

You may disable cookies through your browser settings, although some website features may not function correctly.

Shopify

Our online store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products securely. Your data is stored through Shopify’s secure data storage, databases and applications, protected by industry-standard security measures. For more information, please refer to Shopify’s Privacy Policy.

Payment Information

Payments are processed securely by trusted third-party payment providers. We do not store your full credit card details. Payment providers may include:

Visa
Mastercard
PayPal
Apple Pay
Google Pay
Shop Pay
After Pay

These providers maintain their own privacy policies governing your payment information.

Sharing Your Information

We do not sell or rent your personal information. We may share information only with trusted service providers necessary to operate our business, including:

Shipping carriers
Payment providers
Shopify
Email marketing platforms
Analytics providers
Professional advisers where legally required

These partners are only permitted to use your information to perform services on our behalf.

Data Security

We take reasonable steps to protect your personal information against unauthorized access, misuse, loss, disclosure, alteration and destruction. While no online system can guarantee absolute security, we use recognized industry practices to safeguard your information.

Your Rights

Under the Australian Privacy Act 1988, you may request to:

Access your personal information
Correct or update inaccurate information
Delete your personal information where legally permitted
Withdraw consent for marketing communications

To make a request, please contact us at info@lykkenotes.com.

International Transfers

Your information may be processed or stored in countries outside Australia through trusted service providers such as Shopify. Where this occurs, we take reasonable steps to ensure your information remains protected.

Retention of Information

We retain personal information only for as long as necessary to complete your orders, meet legal and tax obligations, resolve disputes, and improve our services. When information is no longer required, it is securely deleted or anonymized.

Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology or legal obligations. The latest version will always be published on this page with an updated date.