Change of Mind

We understand that sometimes plans change.

If you’ve changed your mind about your purchase, you may request a return within 14 days of receiving your order, provided that:

• The item is unused and unopened.
• The product is in its original packaging.
• The item is in resalable condition.
• Proof of purchase is provided.

For hygiene and safety reasons, we cannot accept returns on products that have been opened, used or tested, unless they are faulty.

Please note that return shipping costs for change-of-mind purchases are the responsibility of the customer.

Damaged Items

We carefully inspect and package every order before it leaves our studio.

If your order arrives damaged during transit, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

• Your order number
• Photos of the damaged product
• Photos of the outer packaging
• Photos of the shipping label (if applicable)

Once assessed, we’ll arrange a replacement or refund where appropriate.

Incorrect Items

If you receive an item different from what you ordered, we’re sorry for the mistake.

Please notify us within 7 days of receiving your order. We’ll arrange the correct replacement and provide instructions for returning the incorrect item at no additional cost.

Refund Process

Once your returned item has been received and inspected, we’ll notify you of the outcome by email.

If your return is approved:

• Refunds will be processed to your original payment method.
• Shipping charges are non-refundable unless the return is due to our error or a faulty product.
• Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.

Timeline

How to Request a Return

To begin a return, please email: info@lykkenotes.com

Please include:

• Your order number
• Full name
• Reason for the return
• Supporting photos (if applicable)

Our team will respond within 1–2 business days with the next steps.

Thank you for choosing lykke notes.
Every order is prepared with care, and if something doesn’t go as planned, we’ll work with you to make it right.